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  • PRIVACY POLICY

    PRIVACY POLICY

    This privacy policy explains how any information you provide to JR Counselling Services is used and protected, and why it is collected. Gaining your consent When you use the services of JR Counselling Services, you will be informed how the information you provide will be used, stored and destroyed. At times, it may also be necessary to share this information. If you do not want your information shared, you can state this. However, there are certain circumstances when I may still need to share it, for example:

    • For any purposes discussed with you when you supply your information

    • In order to protect a child, vulnerable adult, yourself or the public from harm or abuse • For the prevention and detection of a crime

    • If I am legally compelled by a court or law.

    WHAT INFORMATION IS COLLECTED.  When using the services of JR Counselling Services you may give personal information, including:

    • Personal details

    • Family, lifestyle and social circumstances

    • Financial details

    • Employment and education details.

    You may also provide sensitive personal information, including:

    • Physical or mental health details

    • Racial or ethnic origin

    • Religious or other beliefs of a similar nature

    • Offences and alleged offences.

    This information might be obtained in person, by filling in forms on this site, by phone or by email. Information about you may also be received from other sources, such as Google Analytics. Each time you visit this site, the following information may be automatically collected:

    • Technical information - including the Internet Protocol (IP) address used to connect your computer to the internet; your browser type and version; the time zone setting; and your operating system and platform

    • Information about your visit - including your clicks to, through and from this site; the pages you view or search for; the length of your visit to certain pages; and your page interaction information, such as scrolling and link clicks.

    Use of cookies A cookie is a small file that is downloaded to your computer or device when you visit a website so the site can remember you and customise your experience. This website uses the following types of cookies to do this:

    • Strictly necessary cookies – these are required for the operation of the site

    • Functionality cookies – these recognise you when you return to the site and remember your preferences

    • Analytics cookies – these are used to collect information about how you use the site.

    This site also uses a third party analytics service called Google Analytics and my hosting site Virb.com. These use cookies to measure how many people visit the site, which pages and parts are most popular, how long people spend in each area, and what information people are searching for. If you don’t want JR Counselling Services to use cookies in your web browser, you can remove them from your computer or change your browser settings. Information on deleting or controlling cookies is available at the About Cookies website. Please note, by deleting or disabling cookies you may not be able to access certain areas or features of this site.

    WHAT YOUR INFORMATION IS USED FOR Your information may be used to:

    • Respond to any enquiries you make

    • Provide information and services you request

    • Carry out the contract agreed between us

    • Contact you regarding appointments and service feedback

    • Tell you about changes to the service

    • Identify and protect those at risk of harm or abuse, including yourself

    • Maintain accurate records and accounts, and to operate the business

    • Meet statutory obligations, for example by insurers or professional bodies

    • Administer and improve this site

    • Advertise the business

    • Aid training and learning.

    HOW YOUR INFORMATION IS USED: Any information you provide is confidential, except when I have a professional or legal obligation to share it (as outlined above in the section ‘Gaining your consent’) or in circumstances where you authorise it to be shared. Your information is stored securely and access to it is controlled and restricted. Information is securely destroyed in accordance with the minimum time period stated by legal and professional regulations. The transmission of information via the internet is not completely secure. Although I endeavour to protect your personal data, the security of information transmitted to this site or via email, text message or voicemail message cannot be guaranteed. Any personal information you send is at your own risk. Once I have received your information, I will use strict procedures and security features to try to prevent unauthorised access.

    HOW TO ACCESS AND AMEND YOUR INFORMATION: You can request access to the information held about you. You may also ask for this personal information to be amended or deleted. I will provide this, except in circumstances where I am required to keep the information for legal, professional or auditing purposes. Any requests for your information to be accessed, shared, amended or deleted must be made in writing.

    WHO TO CONTACT: In accordance with the General Data Protection Regulation (GDPR), the data controller for JR Counselling Services is Jessica Rogers. I am responsible for collecting and processing your personal information. Processing includes the retrieval, organisation, use, protection, and deletion or destruction of information, and its disclosure to other agencies. A full list of what information I control and process, and for what purposes, is set out in the Information Commissioner's Office register of data controllers. My registration number is A8279016 and the registration can be viewed on the Information Commissioner's Office website.

    Questions, comments, information access and amendment requests, and any complaints should be emailed to Jessica Rogers at jrcounsellingservices@gmail.com PHONE 07531460185 EMAIL jrcounsellingservices@gmail.com